Privacy Policy

We do not collect our customer’s personal information on this Five Star Cat Hotel website.

The only personal information we keep are paper record cards. These cards contain the name, address and telephone numbers of our customers, plus information about their vet, plus some information on their cat/s. We do not use any of this information for marketing nor do we pass this information on to any other parties. When the record cards are no longer needed we destroy them in a shredder or incinerator.

We take payments from a card payment terminal supplied to us by Barclaycard. We only take these payments in the office of our boarding cattery. We do not take card payments over the telephone or internet. When we take card payments we do not receive or have access to the full details of your payment card. The details of a customer’s payment card are only activated, processed and stored by Barclaycard. We only receive a printed slip from the terminal confirming your payment. We store these slips securely for tax purposes.

Our card payment machine is monitored by us to ensure it is not tampered with.

We have completed and been approved on the Barclaycard Data Security Compliance process. We are required to review this each year.